Phone us, open a live chat, send an email or use the contact form. In business hours our support team in Kenya answers within a few hours; at weekends, expect a reply within a day. Ask us for a quote, bring us a technical problem, or let us move your current website across.
From individuals and startups to SMEs and long-established companies in Kenya, we help at each step of getting online.
Weighing up hosting, a domain name or a tailored plan? Share your expected traffic, your budget and the technology you use, and we will suggest a package and send a clear quote in KSh.
Quickest route: live chat or the contact form.
Already a customer, and your site is down, email is misbehaving or DirectAdmin has you puzzled? Our support engineers in Kenya act fast. Send your domain name, plus a screenshot if you can.
Quickest route: a support ticket (prioritised 24/7) or a phone call.
Coming from another host, in Kenya or abroad? We bring over your files, databases, email and DNS at no cost, normally without any downtime.
Quickest route: email [email protected].
A question about an invoice, a renewal, a refund or an M-Pesa receipt? Your client area shows every invoice and your payment history straight away.
Quickest route: your client area or a phone call.
Agencies, freelancers and IT consultants in Kenya can sell hosting under their own brand. Ask us about the white-label reseller programme.
Quickest route: live chat or email.
Journalists, security researchers and anyone reporting abuse on a site we host: please send evidence with your message so we can act quickly.
Quickest route: email [email protected].
Our team works from Nairobi, which means you deal with people in your own time zone who know Kenyan internet, M-Pesa and how local businesses run. Typical reply times: