If SiteBoma is not working out for you, we would like to hear why and see whether we can help. If you still want to go, this is how it works.
In your first 7 days: full refund
- Raise a support ticket with the subject "Refund + cancellation request".
- If you are willing, tell us briefly why you are leaving. It is optional and helps us improve.
- Within 1 business day we confirm whether you are eligible.
- The refund goes back to your original payment method within 3 to 5 business days.
Read the complete refund policy.
After the first 7 days
Cash refunds are no longer available, but you still have choices:
- Let it lapse. The service keeps running until the date you have paid up to, and then stops. We send 3 renewal reminders before that date.
- Move the remaining time onto another SiteBoma service, such as web design, M-Pesa integration or SSL. Just open a ticket.
- Hand the account to a friend, NGO or church. This is allowed once per account, and both sides must confirm.
Your domain
Cancelling hosting does not take your domain away; it remains yours until it expires. You are free to:
- move it to a different registrar (we will give you the EPP/auth code);
- park it until you need it again;
- keep renewing it with us, even with no hosting.
Before you leave
If one particular problem is behind your decision, tell support. Given the chance, we have fixed most issues in under 24 hours, far quicker than moving to another host all over again.